Frequently Asked Questions

Approvals are based on credit score, income and verification of employment, and landlord verifications. A maximum of two collections is allowed on the credit report, a minimum bank balance of $1,000 is required, and a minimum one-year credit history is required regardless of score; otherwise a co-signer may be required.

All applicants submit an online rental application, which includes a credit screen and background check. You provide a copy of a government-issued ID, your 2 most recent bank statements and your 2 most recent pay stubs. Self-employed applicants submit their most recent tax return and the last 6 months of bank statements.

Applicants need a credit score of 600 or higher with no items in collections and no late payments on the credit history, and must earn 2 times the amount of rent. If a credit score falls between 600 and 650, the applicant needs a co-signer or approval by the Guarantors. A co-signer needs a credit score of 650 or higher with no accounts in collections and no late payments. No evictions. International applicants are invited to apply using ID, passport, F-1 and J-1 visas, and proof of a U.S. bank account.

Residents pay the deposit and the first month's rent before moving in. The standard security deposit is equal to one month's rent. On or before move-in we require proof of renter's insurance and utility account set-up information.

Each property may differ in which utilities are charged. The manager or leasing associate confirms which utilities you must sign up for, if any, and which are charged to your ledger. We use a standard system called RUBs to divide utilities per unit: the owner pays 25% of the bill off the top, and 75% is billed back to residents based on apartment square feet, number of tenants in the building and total building occupancy. Billing residents back is allowed by HCIDLA based on the lease agreements signed by each tenant.

Yes. The property owner's insurance does not cover your personal belongings in the event of fire, flood, theft or accident, so your lease requires you to carry renters insurance sufficient to cover you and your belongings. Keep your coverage up to date.

AppFolio lets you make rent and utility payments, view your entire account ledger and payment history, update your contact information, view your maintenance requests and give your 30-day notice.

The Rent Stabilization Ordinance (RSO) is a monthly billing of $1.61 for registration. The County's Rent Stabilization Ordinance is a local law that limits rent increases above the allowable limit within 12 months, and provides "just cause" eviction protections for most residential rental units in the unincorporated areas of Los Angeles County. The RSO went into effect on April 1, 2020. More information is on the HCIDLA website: https://hcidla2.lacity.org/residents/rso-overview

SCEP stands for the Los Angeles Systematic Code Enforcement Program fee. Each year the City of LA charges building managers a fee for code enforcement and routine property inspections, and the landlord can bill half of the fee back to residents at $2.83 per month.

Pet owners must pick up after their pets; if not, a $75 fee may be issued in your ledger.

If you are experiencing a life-threatening emergency or feel unsafe, call 911.

Some repairs cannot wait until the next business day, such as a major plumbing leak, no hot water, fire or smoke, or anything that affects the habitability of your home. Call your property manager so they can send someone as soon as possible.

If water leaks, check the valve at the source and turn it off. If you have a backup in your sink, empty the water before it overflows to help prevent water damage. Keep foreign objects from dropping down garbage disposals, sinks, toilets and bathtubs. Dispose of food in the garbage, use plenty of water when using the disposal, and regularly clean your sinks and bath drains.

Create a work order for all other matters through the online resident portal, which keeps a written record of your request. Work orders are handled in order of urgency; if it has been more than one week, follow up with your property manager. Submit a work order by logging into AppFolio and clicking on service requests.

Use trash bags so that garbage does not leave odors or a mess. Residents are responsible for breaking down large items and taking them to the main trash room and recycle bins area. Do not leave items outside of bins; if caught, you may be issued a $75 fee.

For bulky item pickup, call the city at 311 or download the 311 LA app to schedule a curbside pickup.

Your lease automatically becomes month-to-month after the initial term. When the lease ends, you may leave at any time, provided you give us 30 days advance written Notice to Vacate.